eBook

Unifying ITSM and ITOM with ITIL 4

With lingering confusion about the relationship between IT service management (ITSM) and IT operations management (ITOM), adding ITIL standards to the mix can create an even greater disconnect. When each function applies different guidance from different ITIL versions, then daily operations that were already siloed become even more disjointed.

In this ebook, you’ll learn how ITIL 4 guiding principles help bridge the gap between ITSM and ITOM teams to promote collaboration, visibility and holistic workflows. See how:

The two teams can work more cohesively for improved business operations and outcomes.
A single platform and source of truth helps both teams to deliver always-on IT services.

SN Unifying ITSM and ITOM with ITIL4 Eng TE SingleOpt

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