Digital automation fever has gripped the world with large and small enterprises in various stages of adoption. In Singapore, enterprise digital automation is rapidly gaining currency. In 2021, Deloitte ranked the city 2nd in automation preparedness among APAC economies. The pandemic has only hastened adoption, with businesses increasingly using automated solutions to reduce dependency on manual processes.

Key findings:

• Over 80% of enterprises are now working with automation solutions.
• Automation has emerged as a key factor in business productivity, with over 50% of respondents using it to drive productivity and efficiency.
• Despite budget cuts and technical hurdles, 82% of enterprises saw positive results from automation in less than six months.
• Organizations that saw the most success (78%) implemented holistic automation plans involving cross-departmental stakeholders, like sales directors, marketing leads, finance heads, and IT staff.

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